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Refund & Cancellation Policy

Last updated: May 26, 2026

Summary

All NFT sales on AetherPot are final. Once a purchase has been confirmed on the Polygon blockchain, the transaction cannot be reversed by Orrex OÜ, the buyer, the seller, or any third party.

A small number of narrowly-defined exceptions apply, listed below.

1. Why Sales Are Final

AetherPot is a peer-to-peer marketplace that settles every NFT purchase on the Polygon blockchain. Once a transaction is confirmed on-chain, the NFT has been transferred from the seller's wallet to the buyer's wallet at the protocol level. Orrex OÜ does not custody the asset or the proceeds at any point and therefore cannot unilaterally reverse the trade.

2. Right of Withdrawal (EU Consumer Law)

Where EU consumer law applies, the statutory 14-day right of withdrawal for distance contracts does not extend to digital content and services that have been fully performed with the consumer's prior express consent (Directive 2011/83/EU, Article 16(m)). By initiating a purchase on AetherPot, you give that prior express consent to immediate performance and acknowledge that you lose your right of withdrawal once the on-chain transaction is confirmed.

3. Exceptions Where a Refund May Be Granted

Orrex OÜ will, at its discretion, review and may grant a refund in the following limited cases:

  1. Failed delivery due to platform fault. Payment was captured but, because of a verifiable defect in the Service, no NFT was transferred to your wallet within 24 hours.
  2. Duplicate payment. The same purchase was charged more than once due to a payment-processor or platform error.
  3. Confirmed fraud. Your account or payment method was used without your authorisation and you report the fraud promptly. Police or card-issuer documentation may be required.
  4. Chargeback. Your card issuer or payment provider determines, through their dispute process, that a refund is owed.
  5. Order of a competent authority. A court or regulator with jurisdiction over Orrex OÜ requires a refund.

4. Situations That Are NOT Refundable

  • Buyer's remorse or change of mind
  • A drop in the market value of the NFT or of POL/MATIC after the purchase
  • Network fees (gas) paid to the Polygon validators, including gas spent on transactions that subsequently failed
  • Loss of your wallet, seed phrase, or private key, or any unauthorised access to your wallet caused by your own conduct
  • Reliance on third-party services (wallet apps, RPC providers, IPFS gateways) that experienced an outage or error
  • Disputes between buyer and seller about authenticity, copyright, or quality of the underlying artwork — these are between the parties; see Section 6

5. How to Request a Refund

Send an email to contact@aetherpot.io within thirty (30) days of the disputed transaction. Include:

  • The transaction hash (0x...) from Polygonscan
  • The listing ID and token ID, if known
  • Your wallet address used for the purchase
  • A description of the problem
  • Any supporting documentation (screenshots, receipts)

Orrex OÜ will acknowledge your request within five (5) business days and aims to issue a decision within fifteen (15) business days. Complex cases (e.g. fraud investigations) may take longer.

6. How Refunds Are Processed

Approved refunds are issued via the original payment method:

  • Credit / debit card. Refunded to the original card. Funds typically appear within 5–10 business days, depending on the issuing bank.
  • Crypto purchase. Refunded in POL/MATIC to the wallet that paid, at the value paid in POL (not at current market value).

Orrex OÜ does not pay refunds in any other currency or to any other account.

7. Creator and Counterparty Disputes

If you believe a listing infringes copyright or trademark, or misrepresents the artwork, contact us at contact@aetherpot.io with the details. Orrex OÜ can delist offending listings from the AetherPot front-end but cannot remove an NFT from the blockchain and cannot, by itself, reverse a completed sale. Money disputes between buyer and seller (other than the platform-fault cases in Section 3) must be resolved between those parties directly.

8. Card Chargebacks

If you intend to dispute a charge with your card issuer, we ask that you contact us first so that we can review the transaction — many issues can be resolved without a chargeback. Initiating a chargeback for a transaction that does not qualify under Section 3 may result in suspension or termination of your AetherPot account and a referral of the matter to the relevant card network.